Terms and Conditions


The starting date of the warranty period begins with the purchase date that is based on a proof-of-purchase (receipt or invoice). If proof-of-purchase is not available, the starting date of the warranty can be estimated from the serial number on the product (which will indicate a production date).

All products have one year limited free warranty.

During LCD manufacturing process, it is not uncommon for one or more sub-pixels to become fixed in an unchanging state. A display with a 1 to 5 fixed sub-pixel is considered normal and within industry standards.

Only fixed sub-pixels/dots (bright or dark) visible to the naked eye at normal viewing distance and more than 6 sub-pixels/dots (bright or dark) would be allowed for replacement.

2.The warranty is void if:

The product has become defective after warranty expiration.
The product or component identification labels (i.e. serial numbers) have been removed/altered or have deteriorated beyond recognition.

3.The warranty services are not provided if the product had been:

misused/abused by the customer (negligence)
subjected to unauthorized disassembly/modification
placed in an unsuitable physical or operating environment
improperly maintained by the customer
damaged by an accident or other circumstances for which ARENA Scientific is not responsible.
damaged by a natural disaster such as a lighting strike, flood, earthquake, etc. or other natural circumstances (i.e. pet, insect or rodent damage)

ARENA Scientific reserves the exclusive right to determine the ultimate cause of product failure.

4.Any product returned to ARENA Scientific for servicing must have an RMA number assigned. See "Submitting your part for service" below to learn how to obtain an RMA number.

Any defective products that are returned without a valid RMA number will not be accepted; they will be returned to the customer at the customer's expense.

5.ARENA Scientific will charge the customer if:

The product is repaired after expiration of the warranty.

A "No Trouble Found" (NTF) status is determined after the product is tested/calibrated and the warranty period has expired (after warranty expiration only).

Consumables item: Batteries, A/C Adaptor, Remote Controller, Touch Panel ( warranty cover with 6 months only)

6.ARENA Scientific guarantees its repair work for 3 months. A second reoccurrence of the SAME problem will be serviced free of charge within a 3 month period after the first repair unless voided by one of the conditions listed in item #3 above.

Website disclaimer

The ARENA Scientific website disclaimer is a statement intended to specify and delimit the scope of rights and obligations that may be exercised and enforced by parties in a legally recognized relationship

All material, including but not limited to, text, photographs, graphics and figures on any ARENA Scientific website may contain technical errors or typing inaccuracies or other types of errors or inaccuracies. ARENA Scientific assumes no responsibility whatsoever for any such errors or inaccuracies. The materials and information on all ARENA Scientific websites are provided free of charge for general informational purposes.

ARENA Scientific makes no warranties of any kind, either expressed or implied, including, but not limited to, warranties of correctness, title, non-infringement or implied warranties of merchantability or fitness for a particular purpose. You are deemed to agree not to hold ARENA Scientific liable for the consequence of any actions you may take on the basis of the information contained on any ARENA Scientific website.

Furthermore, ARENA Scientific explicity disclaims any warranty that the information on any ARENA Scientific website will be uninterruptable or error free or that any information, software or other material accessible from any ARENA Scientific website is free of computer viruses or other harmful components.  ARENA Scientific may make changes to these materials, at any time without notice. ARENA Scientific makes no commitment to  the Materials.

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